Frequently Asked Questions

I can't see my course on eCarleton. What should I do?

All courses on eCarleton are hidden (by default) until an instructor is ready to release the course to students. If you cannot see your course on eCarleton, your instructor has not revealed the course yet. Keep checking from time to time to see if your course is available. You can also consult with the Instructor as to whether they will be using eCarleton and check that you have properly enrolled in this course. If you are still unable to see your course please contact Information Technology Services (ITS) at 613-520-3700 or via email.

Where do I go for eCarleton help?

Questions can be directed to the Educational Development Centre @ Carleton University: P:613-520-4433 or

Where can I find eCarleton emails?

Emails sent using eCarleton should appear in your personal email inbox (university account, gmail, outlook etc.). The mail tool in eCarleton allows you to send emails to your instructor, TAs or other members of your class. NOTE:  eCarleton Mail is for sending emails ONLY; you will not receive any emails through this tool. The most frequent reason for not receiving emails is often because your inbox is full and will not accept any additional emails. In this case you must delete old messages to make space. 

I can't see my grades. How can I access them?

When you cannot access your Grades (or a particular grade item) the instructor has most likely hidden the gradebook or hidden a particular grade item. Please contact the course instructor if you are having difficulty accessing your grades.

My internet browser froze during a quiz. What should I do?

When completing an online Quiz, technological issues may arise; if this happens, restart your browser and continue on with your quiz. If you run into time constraints or any other issues please contact your instructor or TA immediately.

How do I submit online assignments in eCarleton?

There are two types of assignments in eCarleton:

  • Text Assignments: Allow you to type your submission into a text box which is then submitted to the instructor.  Usually used for small response-based assignments.
  • File Assignments: Allow you to submit one or several files to your instructor. All file types are accepted.

Submitting a Text-based Assignment:

  1. From your eCarleton course, click on your Assignment. You should now see some brief instructions as well as the dates available for the assignment.
  2. Click Add Submission.
  3. You should now see a text box where you can type in your submission. Standard word formatting features like bold, font size, etc. are available to help you format you submission if necessary.
  4. Click Save Changes when you are ready to submit.

Submitting a File-based Assignment:

  1. From your eCarleton course, click on your Assignment.
  2. On the new page, you should now see the name of the Assignment, some brief instructions and Submission status.
  3. At the bottom of the page click on the Add submission button.
  4. Check the box at the top of the page that says, "This assignment is my own work, except where I have acknowledged the use of the works of other people."
  5. Drag and drop your file into the File submission box/area.
  6. Click Save Changes when you are ready to submit.
Last modified: Thursday, 13 September 2018, 2:26 PM