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Quick Guide: Getting Started
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Quick Guide: Getting Started
Greetings and Requests
Goal 1: Recognize Complaints
Goal 2: Realize Complaints
Goal 3: Resolve Complaints
Bring it Together
Goal 1: Recognize Small Talk Conversations
Goal 2: Understand the Structure of Small Talk Conversations
Goal 3: Identify Appropriate Topics for Small Talk in Most Canadian Workplaces
Goal 1: Recognize Reasons for Small Talk
Goal 2: Engage in Small Talk Conversations with Co-workers
Goal 3: Express Discomfort with Particular Small Talk Topics
Goal 1: Ask your Supervisor for Something you Need
Goal 2: Deal with Unexpected Personal Issues that Interfere with Work
Goal 1: Ask for and Accept Assistance from Co-workers
Goal 2: Express a Lack of Understanding and Respond Appropriately
Goal 3: Deal with Negative Responses from Employer
Goal 1: Recognize Dangers in the Workplace
Goal 2: Warn Others about Dangers in the Workplace
Goal 3: Report Accidents
Give Advice and Raise Concerns
Goal 1: Recognize Instructions and Warnings
Goal 2: Ask for Instructions
Goal 3: Follow Instructions
Goal 4: Follow Moderately Complex Instructions
Goal 3: Follow Instructions
Goal 1: Recognize Different Ways People Say “No” in the Workplace
Goal 2: Learn how to Say “No” in a Polite, Direct and Clear Manner
Goal 3: Practice Saying “No” in a Wide Variety of Situations
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Greetings and Requests